New Release - Help Desk Extranet

In continuation of our Christmas present where we made TimeLog Extranet free for all customers, we have also released an extranet for our Help Desk module. This means that it is now possible for your customers to report support cases (tickets) directly in TimeLog Project.

As a user of TimeLog Project you will be able to see who has reported the support cases and your customers can view both old and new support cases via the extranet.

You can read more about TimeLog Help Desk on our website or contact TimeLog for further information.

If you already have TimeLog Help Desk connected to your TimeLog Project, you can use the new user guides to get started.

I03 - Creating Extranet Access

I04 - Extranet-Customer Access

M01 - Create a Support Case Using Extranet Access

18 January 2010

By Sascha Skydsgaard

Category
Product news