Guarding your data
We know that our customers’ top priorities are data access, data loss prevention and data security. TimeLog’s hosting solution meets all of these.
Physical data security
TimeLog’s hosting platform is located at the premises of our hosting partner, Netgroup. Domain hosting and server maintenance are Netgroup’s specialities. They run a number of advanced data centres protected by 24-hour security surveillance, video-monitored access hatchways, redundancy power supplies and backup generators, advanced fire extinguishing and climate control systems, all of which are designed to protect the servers containing your data.
Quick data access 24/7
TimeLog Project runs on a virtual platform of dedicated resources (RAM, CPU and disk space) to which we own exclusive user rights. These allow us to constantly ensure that server capacity is sufficient to run TimeLog Project effectively, and, if necessary, upgrade our resources at a few hours’ notice within a few hours’ notice.
The entire hosting platform is fully redundant, i.e. Internet access, firewalls, hard drives and power supplies are doubled to ensure continuous operation in the event of downtime on individual hosting platform components. In addition to platform component redundancy, a backup hosting platform is ready at a secondary location in the event of downtime to ensure continued server operation.
TimeLog’s hosting platform has 99.9 % uptime.
TimeLog Project is accessed via a 128-bit encrypted connection (HTTPS/SSL), delivered and managed by VeriSign. The encryption level is the same as that of several online banking systems. SSL encryption means that data transmitted between a registered TimeLog user and our system is encrypted to prevent unauthorised parties from picking up the transmission or parts thereof.
Backup and data storage
TimeLog Project features daily backup routines. The backup files are stored at a different physical address than the database server and are easily retrievable and restorable in case of an emergency. Our database servers are virtual and operate on a central data storage unit, allowing us to easily restore previous server data in the event of downtime. The files on our database servers are copied to our backup platform every hour, thus minimising the risk of data loss, even in the event of complete destruction of our primary data centre.
Access to your private data
You can always access your private data; we don’t employ vendor lock-ins. Your data are just that, and they’re accessible to you at any time, regularly or as backups. Please contact our support department to receive running backup copies of your data.
We take our own medicine
At TimeLog, we use our own products exactly as described above.