IT Services
A competitive market. Innovative technological trends. Complex and long-term processes. Hard to time-estimate tasks.
Those are only few of the challenges IT services face on a daily basis.
TimeLog has implemented project management in a number of large and small-scale companies, and are aware of the challences met in the area of software development, IT consultant management, and IT infrastructure supply.
Get to Grips with Development Projects
The most important part of project administration in regards to development projects made by IT services is that the project manager:
- always perform work based on a budget.
- always perform work with a realistic timetable and a good task division.
- always keep track of time spent, and weigh it against supply.
- inform developers regularly about the relations between time expenditure and required quality and supply.
- always ensure open and direct communication between developers, project managers, and customers.
TimeLog Project assists this process by providing project management tools that follow up, visualise, and calculate during the process and when a project is completed.
TimeLog Project enables the project manager to spend less time on project administration, which means more time for actual project management.
Tools for IT Consultants
IT consultants need an effective system for time and case management, simple time registration, good billing options, and succeding analyses and reports. TimeLog provides you with a solution targeted specifically at consulting services and internal consulting departments.
A Simple System with the Most Important Features
IT services account for a large part of TimeLog's customers, which is why a great number of the products aim at this specific industry. TimeLog Project's main features are time tracking and project management. But the system also includes functions to handle:
- Customer relationship management - and sales management.
- Vacation, flextime, and lieu day management.
- HRM Reports.
- Shared company calendar.
- Effective support management.
TimeLog Support is one of TimeLog Project's add-on modules used to register all phone calls, brief meetings, or other situations typically occuring during or after a finished task. Additionally, TimeLog Support ensures that all cases are assigned to a person and that no cases are left behind.
Several of the IT companies that have implemented TimeLog Support have multiplied their earnings on support. TimeLog Support is beneficial because all historical data is stored, and because the documentation of time spent on specific cases and tasks is very precise. Support can be provided based on a fixed hourly rate, as a multiple case contract, or as a subscription.
