Accessible knowledge – always
Give your customers access to project data and invoices when they need it.
TimeLog Extranet is designed for companies who work closely with their customers and want to strengthen their dialogues by sharing information on projects and any support cases.
Using TimeLog Extranet, the customer can monitor projects, while you can provide documentation. For large companies, this is the perfect way to manage the delivery of services from your department (typically IT) to other departments.
You decide what to divulge to the customer
TimeLog Project lets you choose which customers you want to allow access to your extranet. Each customer can log in from a browser, and you choose whether to grant access to all or select projects.
Each project has a clear view with key figures, status reports, time tracking and invoices. You can also choose to show the number and/or value of registered and invoiced hours.
For international customers, you can choose to display the extranet in English, German, Swedish or Norwegian.
Log support cases using TimeLog Extranet
If you use the TimeLog Help Desk add-on, your customers can log support cases directly from TimeLog Extranet, and they can upload files, e.g. screenshots.
Your customers can also track current support cases and view previous ones. This saves time and resources otherwise spent on correspondence. Whenever there is an update to a support case in TimeLog Extranet, the other party is automatically notified. Shared access to support cases facilitates effective knowledge sharing, as no important emails are lost in your or the customer’s inboxes.