CRM
Better Customer Communication
Communication plays a central role in project management. Given this fact, TimeLog Project includes several reports customised for communication between customer and supplier.
TimeLog Project strenghtens the relation between the company and its customers by:
- providing full documentation of all performed work.
- ensuring precise documentation for billing.
- making it possible for project managers to draw reports that clearly illustrate the project's progress.
- making it easy for project managers to create an updated GANTT chart, which can be sent as documentation to customers.
If the customer uses Microsoft® Project, TimeLog Project is able to export a project to a Microsoft Project file.
Documentation in Place
Documentation is provided either as data extraction drawn from reports that aim at customer communication, or in the form of detailed invoices.
Due to the fact that TimeLog Project's time tracking is very precise you can provide the customer with the documentation they request.
TimeLog CRM – Fully Integrated
The add-on module TimeLog CRM is a complete CRM system, which combines sales management and project management in one product.
TimeLog CRM includes among other things:
- Customer chart with all basic customer data.
- Event management where you can register all upcoming events and follow up on those.
- Relations – 6-degree chart containing all your contacts – and information about who plays the key role in the decision making process in regards to sales.
- "Opportunities" which makes a new-biz forecast fast and precise.
- Pipeline, which provides an overview of company sales in forthcoming months.
TimeLog CRM provides you with a complete CRM system via your browser.
Ofcourse TimeLog CRM is fully integrated with TimeLog project's project management, so when an opportunity becomes a sale it is converted into a project.