Professional handling of support

TimeLog Help Desk makes your support flexible and efficient. Time spend on handling support cases shows up as billing potential and makes your help desk profitable.

Easy and simple to use

TimeLog Help Desk makes it refreshingly easy to support customers. The handling of the support is conducted in one simple interface where supporters can very quickly create cases, view history, see attached files, classifications and logs.

In a corresponding interface the support owner is able to distribute active support cases. Furthermore, TimeLog Help Desk provides a range of reports giving an overview of the daily support.

Via email notifications TimeLog Help Desk can inform relevant customers, support owners, project managers or coordinators about specific cases of interest to them.

Increased revenue from support

TimeLog Help Desk combines the daily support with time registration. This means that invoice lines are automatically created for invoicing. TimeLog Help Desk thereby ensures that far more support activities are invoiced.

TimeLog Help Desk offers three types of support contracts: Time and Material, ticket coupon or subscription.

When employees handle support cases, documentation and registrations are automatically created, which can easily be added to an invoice. This way the financial situation is always secured by data from the support department.

Measurable quality

TimeLog Help Desk allows you to set up different quality criteria for the support activity – for example, how much time passes from the support case is created until the problem is solved.

The criteria are used in TimeLog Help Desk’s different quality reports. Here the quality of services performed is established. Thus the company is always able to control support expenses and resource allocation.

Attach files to support cases

An extra feature of TimeLog Help Desk is the supporters’ possibility of attaching relevant documents to the individual support cases. This could be screenshots, email correspondence etc.

Gathering all documentation in one place allows supporters to quickly gain an overview of the various support cases and assures a fast and efficient handling of support cases.

Professional performance

TimeLog Help Desk is configured to match the needs of the individual company. This goes for both division of responsibility, support contracts and quality criteria. By ensuring that no cases are forgotten and the priority of the cases follows set policies the performance is professionalized.

TimeLog Help Desk is built around an intuitive web system making it extremely user friendly to use.

A part of TimeLog Project

TimeLog Help Desk is fully integrated with TimeLog Project. This means that employees registering time on support cases will view their entire time consumption in the weekly timesheet and in all relevant reports where the employee or customers’ turnover is shown.

Furthermore, TimeLog Help Desk uses the same employees, customers, user rights and interfaces as TimeLog Project- this makes it easy to implement the system in the organization.