TimeLog Support
TimeLog Support improves a company's financial position in regards to support activities, raises the productivity level, and improves customer satisfaction.
Make Money on Support
TimeLog Support enables the company to provide secure and professional support – and receive the best possible financial returns. TimeLog Support is a helpdesk system that focuses strongly on time registration and further billing. TimeLog Support enables the company to bill the great number of 10-minutes calls and minor service checks.
Get to Grips with all Support Cases
TimeLog Support is a simple and effective system used for support call registration and includes historical data for each support case. Additionally, you can search for solutions in the customers previous support cases. Delegation and tracking of support cases in progress are handled easily through a number of accessible web interfaces.
The support manager can draw a number of reports that clarify support activities according to dimensions such as customers, employees, support types etc. TimeLog Support provides the company with a full overview of both finance and the professional handling of the company's support activities.
Get Notified by Task Initiator
TimeLog Support includes a notification feature that notifies the task initiator either manually or automatically when a support case is closed.
Bill your Support Activities
Support cases in TimeLog Support can be billed based on the customer-selected support contract. In TimeLog Support you can bill according to actual time, subscription, or multiple case contract.
TimeLog Support is fully integrated with TimeLog Project so time and finance from TimeLog Support is included in TimeLog Project's reports.