FAQ

General use

I forgot my password – how do I get a new one?

• Contact one of your internal TimeLog Project System Administrators- they will be able to give you a new password. System administrators can also change the passwords of other system administrators.
• If you are the only system administrator in the company contact TimeLog’s Support-team for help with getting a new password.

Illness, flex, vacation and absence

Why can’t I register illness and vacation?

• Probably because your access level is too low.
• Users with the access level External Employees cannot register illness and vacation - to do this the employee must hold at least the access level of Project member.
• The access level for an employee can be changed in the system administration under Employees.

How do I change the number of flex- and vacation hours for an employee?

• This can be done in Vacation/Flex/Absence Administration in the group Staff Administration under Management Reports.

How do I reset the flex time for employees?

• This is done in Management Reports in Staff Administration and Vacation/Flex/Absence Administration.

Project administration

Is it possible to move registered hours from one project to another?

• Yes. Simple registrations can be moved by the employees themselves on the detailed or weekly time sheet.
• A user, who is assigned the role as Coordinator in the System Administration under Employees, can also move other employees’ registrations between projects.
• In both cases, this is only possible if the registration has not been invoiced and the task is still active.
• See how to do this is done here:
• A03 – How to edit time registrations in the detailed timesheet
• If you need to move entire tasks see how to here:
• G05 – How to move a project task to another project

Why can’t I find an employee in the list under allocated employees on a task?

• If the employee is already allocated to the task he/she will not appear in the list. Instead you will have to edit the existing allocation for the employee.
• Get to know more about allocating employees to tasks in this user guide:
• G03 – How to allocate project participants on a project

Why can’t I delete a project?

• When employees have been allocated to a project or hours have been registered, the Delete button to the right of the list of projects Search for Projects turns grey and the project cannot be deleted.
• If you want to delete the project, you will have to move all registrations and remove all allocations.

How do I change the customer of a project?

• Find the project in the project administration and select the tab Information. Select a new customer from the list of customers.
• Once parts of a project have been invoiced it is no longer possible to change the customer.

Why can’t I move a task as a sub-task to another task?

• Main tasks that have sub-tasks attached must be empty, that is no registration or allocations must be made to them.
• A main task is just an empty box in which to place the sub-tasks. For this reason employees are not able to register time on a main task.
• Read more about the construction of main - and sub-tasks in this user guide:
• G02 – How to break down a project in tasks and activites

System administration

How do I erase an employee that should not have been created?

• Employees can be deleted in the System Administration under Employees. Click delete to the right of the employee.
• Employees who are allocated to projects or have registered time cannot be deleted. You will be notified if it is not possible to delete the employee.
• Alternatively, you can change the activity status from active to inactive by clicking Edit, and then removing the tick in Active Employees. Inactive employees cannot be selected in TimeLog Project.

Why can’t I change an hourly rate?

• If an hourly rate is in use in an allocation or a registration it cannot be changed. You therefore have to create a new hourly rate, which can be applied to the resources and tasks affected by the change. This can be done in the management report Adjust Hourly Rates.
• Notice: you cannot change the hourly rate on invoiced hours.

How do I create an hourly rate for a specific customer?

• Customer specific hourly rates are created in the System Administration under Hourly Rates in the section Finance/invoicing.
• When you create a new hourly rate you select Customer Hourly Rates and then the customer that the hourly rate is applicable on.

TimeLog Help Desk

Why is the customer not in the list when I need to create a support case?

• If you, when creating a support case in TimeLog Help Desk, cannot find the customer, then make sure the customer has been created in Customers and Contacts (or in TimeLog CRM). If you can find the customer here, the problem is caused by the customer’s status.
• In TimeLog Project you select the status of each customer. For each status you can select whether this gives access to support.
• A customer’s status is set in Customers and Contacts (or in TimeLog CRM). Customer status is configured in the System Administration under Customer Status.