Need help?

It takes time to unlock the full potential of business software. Our customer service team is there to help you ensure that all your time is spent on your core business.

Following implementation, our customers often have questions and requirements for TimeLog Project – mainly due to the fact that our system is an expandable solution, and ongoing improvements offer new features and possibilities. Our latest customer survey shows that at least one in five customers would like to improve their knowledge of the tools in TimeLog Project.

Customisable consultancy services

Optimise your workflows using a system state report: We review your system setup in relation to your workflows, and offer suggestions for improvements to your daily use of TimeLog Project.

User-specific training: If you don’t have the time yourselves, we’re happy to prepare user-specific videos or written guides aimed at the workflows employed in your company.

Expert consultancy: We’re happy to provide individual consultancy programmes based on your needs. Over the past ten years, we’ve implemented more than a thousand systems, and our consultants are experts at spotting ways for you to unlock the system’s full potential. These programmes are billed on a multiple-case contract basis.

Please contact service@timelog.com for a non-binding chat and offer.

Effective customer service: a matter of course

For TimeLog, customer service means providing you with the industry’s finest. Even though our system is standardised, our customers are not. Every year, we conduct customer satisfaction surveys to help optimise our service level.

At least once a year, we contact all our customers for a chat on how they’re doing with the system. We offer numerous customer-related events, including seminars, free courses and Q&A sessions via our webinar system. We also offer free trials of our add-ons, e.g. TimeLog CRM, TimeLog Help Desk and TimeLog EVM.

If you have any questions, please don’t hesitate to contact us at service@timelog.com or at +45 7020 0645.

Problems? Questions? Help is near

If you have a question, or you’re experiencing issues with the system, please contact our Help Desk.

TimeLog Project Team customers should note that support is not included in the standard Team edition. Please see our user guides, or request a support agreement at support@timelog.com. A multiple-case contract is available at a price of 100 EUR for five requests.

TimeLog Project Business customers designate two super-users, who may contact our support team for help with troubleshooting or general questions regarding the system. All Business-edition customers get one hour of free support on a quarterly basis, covering questions relating to TimeLog Project. In our experience, this is more than enough for most users.

TimeLog Project Enterprise customers have an extended service agreement for unlimited support, two super-users per general department, one personal support contact, one personal account manager and a test environment, which is a copy of your current system. If you would like to know more about the benefits of the Enterprise edition, please contact service@timelog.com.