The Contract Structure Decision Most Firms Have Never Revisited Time and materials now accounts for 43.5% of all professional services work globally, up from 39.6% the prior year. In EMEA the rise has been particularly sharp, from 33.6% to 47.5% in...
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Why management consulting and IT firms are pulling ahead Management consulting and IT advisory firms are seeing AI pay back faster than almost any other category right now. Engineering consultancies are seeing almost no movement, and the structural...
The plateau most leaders underestimate Ask a room of professional services leaders where their organization sits on a maturity scale, and most will place themselves comfortably in the middle or higher. The data tells a less flattering story. Across the...
Where Most Firms Look (and Why It Does Not Work)
The Anatomy of a Late Project The latest industry benchmark puts on-time delivery at 73.8% in 2025. More than one in four projects deliver late. The number has barely moved in years.
The Gap Nobody Planned For A project wraps on Friday. The consultant's next engagement does not start for two weeks. Nobody planned for the gap because nobody saw it forming. The resource plan said the consultant was booked through the end of the month....
What We Did Instead In late 2024, we started our platform transformation: a phased evolutionary modernization. Not a rewrite from scratch. Something harder: replacing the foundation while 1,000+ customers run their businesses on the existing product...
The Dashboard Problem: Lots of Data, Little Clarity Professional services leaders are not short on metrics. Revenue, utilization, pipeline, NPS, attrition, project margin, win rate, bill rate, backlog. Most firms track dozens of numbers across multiple...
The Hype-to-Reality Gap Is Creating Paralysis AI is everywhere in the conversation. Every conference keynote, every vendor pitch, every LinkedIn post seems to promise that AI will reshape professional services entirely. But for most leaders running...
The Growth Playbook That Stopped Working For most of the last two decades, professional services growth followed a familiar formula: build pipeline, close deals, hire consultants, repeat. When demand was rising and clients were spending freely, that...
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